Логотип

050016, Republic of Kazakhstan, Almaty, Suyunbay Ave., 29, Office 3

Nar Logistics "LLP"

+7 771 800-47-80

Your reliable partner in logistics
and customs clearance!

Cargo transportation:

+7 771 800-47-80

Customs clearance:

+7 747 862-35-42

Answers to questions

Answers to frequently asked questions

If you have not found the answer to your question, we suggest that you contact our specialists.

  • How do I calculate the shipping cost quickly?

    To calculate the cost, you need to provide the following information:

    • Transportation route (from where to where)
    • Name of the cargo
    • Cargo dimensions (length*width*height)
    • Weight
    • The approximate date of readiness

    After receiving this information, the company's specialists will promptly calculate the cost of delivery and choose the best transportation option.

  • How long does the delivery take?

    China – Kazakhstan
    • Air travel – 2-7 days
    • Auto – 14-21 days
    • Railway about 14-21 days from the date of departure of the container from the station

    Europe – Kazakhstan
    • Air travel – from 5 days (depending on the country of departure)
    • Auto – about 21 days

    Russia - Kazakhstan
    • Air travel – from 3 days (depending on the city of departure and destination)
    • Car from 7 days (depending on the city of departure and destination)

  • What kind of transportation should I choose for cargo transportation?

    The choice of transport for cargo transportation is a key decision, which determines the delivery time, as well as the route of cargo movement. Depending on the size of your cargo, we will help you choose the type of transport, or create a logistics project for multimodal cargo transportation. Leave a request on the website and we will contact you as soon as possible.

  • How can I get tracking of the cargo after you have loaded it?

    We are always in touch with the drivers and monitor their movement. At the conclusion of the application, a manager is assigned to you. It is enough to make a call to your manager, and he will tell you the status of the vehicle, how long it has been on the way and when it will arrive.

  • I need help with customs clearance. What can you offer me?

    Customs clearance takes from 1-5 days (depending on additional approvals, certification). Our company is ready to ensure that all customs measures are carried out with the provision of 100% results. We work with goods of various nomenclature, provide a full range of customs services. In addition, you can count on professional legal support, as well as the minimum time for cargo clearance. We are a member of the register of customs representatives, having more than 10 years of work under our belt, and are able to fully keep contractual promises.

  • What is necessary to calculate the services of a temporary storage warehouse?

    To calculate the warehouse services, it is necessary:
    Number of cargo spaces
    Total Gross Cargo Weight
    Characteristics or type of cargo

    Next, you can use additional services:
    Loading/Unloading
    Cargo handling (repacking, palletizing, etc.)
    Special equipment services

  • What is the cost of freight transportation?

    The freight rate is calculated based on the basic characteristics of the cargo, such as gross weight, volume and number of seats. Next, the cost of transporting the cargo from the supplier's warehouse to the place of departure is calculated.

  • When is the transportation payment made? Can I receive the shipment and pay later?

    Payment for transportation is made in cash or by bank transfer, after we have accepted the cargo for transportation. Payment for transportation must be made on time while the cargo is in transit. Delivery of the cargo to the recipient takes place after full payment for transportation. For companies working with us for a long time, it is possible to consider individual payment terms.

  • When calculating the time of cargo transportation, only working days are considered?

    No, calendar days are considered when calculating the time of cargo transportation. When shipping cargo, the car is on the way every day, regardless of weekends and holidays. The company's warehouses and office operate on a five-day schedule Monday-Friday.

  • Is it possible to receive all logistics services in a comprehensive manner?

    Of course. Nar Logistics LLP is a logistics company with representative offices in many cities of the world, and its own storage areas and vehicles. In addition to standard cargo transportation services, we provide warehousing services, customs clearance of goods.




Any other questions? Our managers will consult you for free on all issues

Page up